SMS COMMUNICATIONS

Privacy Policy

Upon your consent to opt-in to receive SMS communications from Talaysay Tours, we strive to protect your privacy and information. Your information is collected for the purpose of customer support, communications, and management of your reservation. We do not sell, rent, or give your personal & private information to 3rd parties.

SMS Consent Communication:

The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

We will never share, trade, or otherwise sell your personal information such as Phone numbers and SMS consent to third parties under any circumstances.

We take your privacy very seriously; and strive to protect it - we keep your data within Talaysay Tours and our company operations. Your SMS Opt-in information will only be used for the reasons listed above, and not shared.

Types of SMS Communications:

We use the collected information for various purposes, including:

  • Appointment / tour reminders

  • Follow-up messages

  • Guest / customer care & support

Message Frequency:

Message frequency may vary depending on the type of communication.

For example, you may receive up to 1 SMS messages per week related to your upcoming tour/experience. (In the week leading up to your tour / experience)

However; if you require support you may receive up to 2-6 SMS messages per day (on the day of your tour/ experience) depending on the complexity of the case.

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

Your information is collected for SMS communications through your consent by:

Opt-Out Methods:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list. Below is the full list of options.

  • Email us at info@talaysay.com to inform you’d like to Opt-out from SMS communications

  • Call us at 604-628-7555 or Toll-Free 1-800-605-4643 to inform you’d like to Opt-out from SMS communications

  • Message STOP to 604-628-7555 or Toll-Free 1-800-605-4643 at anytime.

  • Fill out the online form at: (https://www.talaysay.com/sms-opt-in/out)

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (www.talaysay.com)

Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Data Security:

We implement various security measures to protect your personal information, including:

  • Use of encryption for sensitive information during transmission.

  • Regular security assessments and updates to our systems.

  • To view our privacy policy for other services: Privacy Policy

  • To view terms of service for other services: Terms of Service

Your Rights:

You have the following rights regarding your personal information:

  • Access: You can request a copy of the information we hold about you.

  • Correction: If you believe your information is inaccurate, you can request a correction.

  • Deletion: You may request the deletion of your personal information, subject to certain legal obligations.

  • Opt out: You may opt out of any services such as SMS at any time.

SMS Disclosures:

Changes to This Privacy Policy:

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website.