SMS COMMUNICATIONS

Terms & Conditions

Guests may receive SMS notifications for the follow reasons from Talaysay Tours (after opt-in consent is provided) at our phone numbers 604-628-8555 or 1-800-605-4643:


Types of SMS Communications:

We use the collected information for various purposes, including:

  • Appointment / tour reminders

  • Follow-up messages

  • Guest / customer care & support

Examples of this communication would be:

  • Cancellations due to extreme weather events / schedule conflicts.

  • Assistance to find guest meeting location.

  • To let you know that Cultural Ambassador / Tour Guide is waiting for guest at the designated location.

  • To assist if guest message us asking for guidance / help / support.


Message Frequency:

Message frequency may vary depending on the type of communication.

For example, you may receive up to 1 SMS messages per week related to your upcoming tour/experience. (In the week leading up to your tour / experience)

However; if you require support you may receive up to 2-6 SMS messages per day (on the day of your tour/ experience) depending on the complexity of the case.

Message frequency may vary depending on the complexity of the booking such as:

  • Additional messages for arriving late to the experience / difficulty finding meeting location

  • When assisting with customer care solutions, message frequency may be higher than usual

  • Additional messages may be required due to tour cancellations in the event of extreme weather or unforeseen schedule conflicts


Standard message & data rates may apply to SMS messaging according to the plan associated with the cellular phone plan of the user.

Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)


Please contact us at info@talaysay.com, visit https://www.talaysay.com/sms-opt-in/out, call 604-628-8555 or 1-800-605-4643, or text STOP to opt out of SMS reminders from TripWorks or our phone numbers 604-628-8555 or 1-800-605-4643.


SMS Communications will not be used for marketing & advertising campaigns, or newsletter opt-in. SMS consent and phone numbers collected for SMS purposes will not be shared or sold to any third parties or affiliates for marketing purposes.


For additional support with SMS communications: